Refund and Returns Policy


At The Manhattan Technologies, we value customer satisfaction and strive to provide high-quality products and services. If you are not fully satisfied with your purchase, we are here to help.


Returns

You may return most items within 7 days of receipt if they are defective, damaged, or not as described.

To be eligible for a return, the item must be:

In its original packaging,

In unused, resalable condition, and

Accompanied by the receipt or proof of purchase.

Non-returnable items include:

Used or physically damaged products

Software licenses or products with opened seal codes

Customized orders or special procurement items

Consumables such as printer ink, toners, or batteries (unless defective)


Return Process

Contact us via WhatsApp or email at [email protected]
within 7 days of receiving your order.

Provide your order number, product details, and reason for return.

Once the return is accepted, you may courier the item back to our address or request a courier pickup (charges may apply).


Refunds

Refunds will be processed within 7–10 business days after we receive and inspect the returned item.

Refunds are issued to the original payment method used at the time of purchase.

For Cash on Delivery (COD) orders, refunds will be issued via bank transfer.


Replacement Policy

If the product is found defective or has a manufacturing fault, you may request a replacement within 7 days of delivery.

Replacements will only be processed after the defective item is returned and verified.


Damaged on Arrival (DOA)

If an item arrives damaged or non-functional, please report it within 24 hours of delivery with photo or video proof. We will arrange an immediate replacement or refund.


Order Cancellation

Orders can be canceled before dispatch only. If the product has already been shipped, it will be treated as a return.

Refunds for canceled orders will be processed within 3–5 business days.


Contact Us

For returns, refunds or replacement support, please contact:
📧 Email: [email protected]

📞 Phone/WhatsApp: +94 74 3 689 080